Government/
Competent Authority |
- 1.Compliance with regulations
- 2.Ensurance of excellent communication channels
| Contact mailbox :
lptwgr@linecorp.com |
- Official correspondences/Ad hoc
- Meetings or visits/Ad hoc
|
|
- 1.Employee care and support
- 2.Diversity and equal opportunity
- 3.Information security
| Human Resources mailbox :
dl_lptwhr_po1@linecorp.com |
- Labor-management meetings/Quarterly
- Employee opinion surveys/Annually
- Various activities organized by the Employee Welfare Committee (EWC)/Annually
- Career performance reviews and talks/Annually
- Employee education training/Ad hoc
- Online learning platforms/Ad hoc
- Internal announcements/Ad hoc
- Internal website, messaging apps, etc./Real-time
- Employee Assistance Program (EAP) hotline/Ad hoc
|
|
- 1.Service stability
- 2.Service reliability
- 3.Customers' rights
- 4.Customer satisfaction
- 5.Customer service quality
| LINE Pay customer service center
From Monday to Sunday;
09:00~22:00 every day
(available all year round)
- 2. Channels for merchants:
- LINE Pay merchants' customer service mailbox:
linepaymerchantatlinecorp.com (From Monday to Friday; 10:00~19:00 each day)
- Official account serving as LINE Pay merchants' online assistant: atlinepaymerchant
|
- Customer service hotlines/Permanently
- Online inquiry form/Permanently
- Facebook and Instagram/Irregularly
- LINE Pay notices/Irregularly
- Customer service mailbox for merchants/Permanently
- LINE official account serving as merchants' online assistant/Permanently
- 1:1 customer service on Merchant Center/Permanently
- Inquiry form for LINE Pay merchants/Permanently
- Notices on Merchant Center and the Good Partner app/Irregularly
|
|
- 1.Collaborative
relationships maintenance
- 2.Effective regulation and evaluation
- 3.Mutual growth and win-win situation for all
| Contact mailbox :
dl_7722partners@linecorp.com |
- Negotiation meetings/Irregularly
- E-mails/Irregularly
- Visits and exchanges with partners/Irregularly
|
|
- 1.Integrity in business operation and compliance with legal regulations
- 2.Corporate governance and operational performance
- 3.Sustainable operation and visions
| IR mailbox :
lptwir@linecorp.com |
- General meetings of shareholders/Annually
- Board of Directors meetings/Quarterly
- Financial statements/Quarterly
- Investor conferences/Irregularly
- Company website updates/Ad hoc
- Material information on Market Observation Post System (MOPS)/Irregularly
|
|
- 1.Integrity in business operation and compliance with legal regulations
- 2.Corporate governance and operational performance
- 3.Sustainable operation and visions
| PR mailbox :
dl_linepay_twpr@linecorp.com |
- Press release/Irregularly
- Press conferences/Irregularly
- Events/Irregularly
- Interviews/Irregularly
|