Stakeholder
Communications

The Company values the needs of our stakeholders. By establishing diverse communication
channels as well as engagement and feedback channels, we interact with our stakeholders in
harmonious relationships. On the path to promoting corporate sustainability, we promptly
adjust our strategies and practices, and see our stakeholders' suggestions as important
references for formulating sustainability strategies.

StakeholderRelated IssuesContact InformationCommunication Channels / Frequency

Government/
Competent Authority

  • Information Security and Personal Data Protection
  • Ethical Corporate Management
  • Supply Chain Management

Government Relations

  • Official Letters / as needed
  • Meetings or Visits / as needed
  • Consultation with the Government and Collaboration Meetings / as needed

Employees

  • Information Security and Personal Data Protection
  • Ethical Corporate Management
  • Talent Attraction and Retention
  • Human Rights and Labor Relations
  • Innovative Products and Services
  • Employee Engagement Surveys / annually
  • Activities organized by Employee Welfare Committee / annually
  • Career Performance Talks / annually
  • Labor-management Meetings / quarterly
  • Company Intranet / real-time
  • Messaging Software / real-time
  • Employee Grievance Mailbox / real-time
  • Employee Educational Training Sessions / as needed
  • Online Learning Platform / as needed
  • Internal Announcements / as needed
  • Employee Assistance Program (EAP) hotline / as needed

Customers/
Consumers

  • Ethical Corporate Management
  • Regulatory Compliance
  • Information Security and Personal Data Protection
  • Human Rights and Labor Relations
  • Innovative Products and Services

LINE Pay customer service center
From Monday to Sunday;
09:00~22:00 every day
(available all year round)

  • Customer Service Hotline / 09:00-22:00
  • Online Inquiry Form / real-time
  • Social Media / as needed
  • Customer Satisfaction Survey / monthly

Partners

  • Ethical Corporate Management
  • Regulatory Compliance
  • Information Security and Personal Data Protection
  • Innovative Products and Services
  • Customer Relationship Management

LINE Pay customer service center
From Monday to Sunday;
09:00~22:00 every day
(available all year round)

  • Service Hotline
    (02)6631-5166
  • LINE Pay Merchant Service Mailbox:
    linepaymerchant@linecorp.com
  • LINE Pay Merchant Official Account:
    @linepaymerchant
  • Merchant Service Hotline / 09:00-22:00
  • Merchant Service Mailbox / real-time
  • Official Account / real-time
  • Merchant Portal / real-time

Shareholders/
Investors

  • Ethical Corporate Management
  • Customer Relationship Management
  • Information Security and Personal Data Protection
  • Innovative Products and Services
  • Regulatory Compliance

Investor Relations

  • Annual General Meeting of Shareholders / annually
  • Self-hosted / Invited Investor Conferences / semiannually
  • Meetings with Investors / as needed
  • Updates on Corporate Website and Material Information posted on the Market Observation Post System (MOPS) / as needed

Media

  • Corporate Governance
  • Economic Performance
  • Ethical Corporate Management
  • Social Contribution and Engagement
  • Innovative Products and Services
  • Media Interviews / real-time
  • Press Releases / as needed
  • Press Conferences / as needed
  • External Events / as needed

Listening to and Moving Forward Together with Stakeholders
We sincerely invite you to take a moment to complete this questionnaire to help us understand and respond to the
issues you care about.

Stakeholder Sustainability
Questionnaire