LINE PAY

中文

Stakeholder
Communications

The Company values the needs of our stakeholders. By establishing diverse communication
channels as well as engagement and feedback channels, we interact with our stakeholders in
harmonious relationships. On the path to promoting corporate sustainability, we promptly
adjust our strategies and practices, and see our stakeholders' suggestions as important
references for formulating sustainability strategies.

Stakeholder Related Issues Contact Information Communication Channels /
Frequency

Government/
Competent
Authority
  • 1.Compliance with regulations
  • 2.Ensurance of excellent communication channels

Contact mailbox :
lptwgr@linecorp.com
  • Official correspondences/Ad hoc
  • Meetings or visits/Ad hoc

Employees
  • 1.Employee care and support
  • 2.Diversity and equal opportunity
  • 3.Information security

Human Resources mailbox :
dl_lptwhr_po1@linecorp.com
  • Labor-management meetings/Quarterly
  • Employee opinion surveys/Annually
  • Various activities organized by the Employee Welfare Committee (EWC)/Annually
  • Career performance reviews and talks/Annually
  • Employee education training/Ad hoc
  • Online learning platforms/Ad hoc
  • Internal announcements/Ad hoc
  • Internal website, messaging apps, etc./Real-time
  • Employee Assistance Program (EAP) hotline/Ad hoc

Customers/
Consumers
  • 1.Service stability
  • 2.Service reliability
  • 3.Customers’ rights
  • 4.Customer satisfaction
  • 5.Customer service quality

LINE Pay customer service center
From Monday to Sunday;
09:00~22:00 every day
(available all year round)

  • 2. Channels for merchants:
  • LINE Pay merchants’ customer service mailbox:
    linepaymerchant@linecorp.com (From Monday to Friday; 10:00~19:00 each day)
  • Official account serving as LINE Pay merchants’ online assistant: @linepaymerchant
  • Customer service hotlines/Permanently
  • Online inquiry form/Permanently
  • Facebook and Instagram/Irregularly
  • LINE Pay notices/Irregularly
  • Customer service mailbox for merchants/Permanently
  • LINE official account serving as merchants’ online assistant/Permanently
  • 1:1 customer service on Merchant Center/Permanently
  • Inquiry form for LINE Pay merchants/Permanently
  • Notices on Merchant Center and the Good Partner app/Irregularly

Partners
  • 1.Collaborative
    relationships maintenance
  • 2.Effective regulation and evaluation
  • 3.Mutual growth and win-win situation for all

Contact mailbox :
dl_7722partners@linecorp.com
  • Negotiation meetings/Irregularly
  • E-mails/Irregularly
  • Visits and exchanges with partners/Irregularly

Shareholders/
Investors
  • 1.Integrity in business operation and compliance with legal regulations
  • 2.Corporate governance and operational performance
  • 3.Sustainable operation and visions

IR mailbox :
lptwir@linecorp.com
  • General meetings of shareholders/Annually
  • Board of Directors meetings/Quarterly
  • Financial statements/Quarterly
  • Investor conferences/Irregularly
  • Company website updates/Ad hoc
  • Material information on Market Observation Post System (MOPS)/Irregularly

Media
  • 1.Communication channels
  • 2.Conveyance of brand concepts
  • 3.Strategic cooperation and alliances

PR mailbox :
dl_linepay_twpr@linecorp.com
  • Press release/Irregularly
  • Press conferences/Irregularly
  • Events/Irregularly
  • Interviews/Irregularly